Isobel Bannister is a Client Onboarding Assistant at Thomas Mansfield Solicitors, working across both the Dispute Resolution and Employment law teams. She helps ensure that new clients receive a smooth, well organised and welcoming introduction to the firm.
Often the first person a client speaks to, Isobel is responsible for gathering key information, handling documents and coordinating the steps needed to get matters up and running. She works closely with solicitors and legal assistants to make sure everything is in place from the outset – so clients feel reassured, supported and kept in the loop.
Isobel’s calm and friendly approach, along with her eye for detail, makes her a trusted point of contact. She understands that reaching out to a solicitor can feel daunting, especially when dealing with a workplace issue or legal dispute, and she takes the time to listen and put people at ease.
Whether she’s managing conflict checks, preparing client care packs or keeping clients informed, Isobel is focused on making the onboarding experience as straightforward and positive as possible.
