Terms & Conditions

Thomas Mansfield is the trading name of Thomas Mansfield Solicitors Limited, which is registered in England and Wales under number 08343639.

VAT registered number: 831079244.

Thomas Mansfield Solicitors Limited are authorised and regulated by the Solicitors Regulation Authority (SRA number: 597768).

The term partner is used to refer to a director of Thomas Mansfield Solicitors Limited or an employee or consultant with equivalent standing and qualifications.

A list of directors and non-directors who are designated as partners is open to inspection at its registered office:

Thomas Mansfield Solicitors Limited
First Floor
121 123 Mount Pleasant Road
Tunbridge Wells

By accessing this website you accept and agree to the following terms:-

Thomas Mansfield Solicitors Limited accept no responsibility for any loss or damage of whatever nature arising in any way out of the use of, or inability to use, this website or from any error or omission in information contained in this website. Thomas Mansfield Solicitors Limited reserve the absolute right to alter, suspend or discontinue any aspect of this website or the services provided through it, including your access to it.

Any links to other websites provided by this website have been included for convenience only. Thomas Mansfield Solicitors Limited accept no responsibility nor liability for the contents of, or any loss or damage caused or alleged to be caused by or in connection with use or reliance on the content of, any linked website. The inclusion of any link does not imply endorsement by Thomas Mansfield Solicitors Limited of any linked website or its provider.

None of the content or materials available from this website, whether permission is granted for downloading and/or circulation or otherwise, may be used for commercial exploitation. You are permitted to download and store (on a temporary basis) any of the contents of this website provided this is solely to view such content. You are forbidden from permanently copying, storing or in any way redistributing the content of this website except for content specifically made available for download, such as publications. Such content may be downloaded only for your personal use, or circulation within your business. The access, downloading and/or use by any person of anything available from this website is entirely at the user’s own risk.

Copyright and other intellectual property rights in the content of this website, including any Thomas Mansfield Solicitors Limited marks, logos and brands contained in the website, belong to Thomas Mansfield Solicitors Limited.

While every care is taken to ensure that the information displayed on this website is correct, no warranty or representation is given as to its quality, accuracy, fitness for purpose, usefulness or completeness. In particular the materials on this website do not give specific legal advice and should not be relied on as doing so. We recommend that users contact us for advice about particular matters. In particular, users should be aware that laws and regulations might be different outside England and Wales.

Thomas Mansfield Solicitors Limited will only use any personal data collected during your use of this website in accordance with current UK data protection legislation and our privacy policy.

You agree to indemnify and hold Thomas Mansfield Solicitors Limited, and any of its officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your misuse of or conduct on, this website and/or a breach of these terms.

If any provision of these terms shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such provision shall be divisible from them and shall be deemed deleted from them. English law governs these terms and your use of this website and you submit to the non-exclusive jurisdiction of the English courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.

Thomas Mansfield Solicitors Limited may alter these terms from time to time and post the new version on this website following which all use of this website will be governed by that version.

Thomas Mansfield Solicitors Limited is Lexcel accredited. Lexcel is the Law Society’s legal practice quality mark for practice management and client care. It provides a flexible, supportive management framework to help practices develop consistent operational efficiencies and client services, manage risk effectively, reduce costs and promote profitability.

Lexcel sets the required Standard in seven different areas: structure and strategy, financial management, information management, people management, risk management, client care, file and case management. Lexcel scheme rules outline the design, principles and governance processes of the scheme.

If you have any suggestions about how the service to you could be improved, or should there be any aspect of our service with which you are not satisfied at any time, in the first instance you should raise the matter with the solicitor with whom you deal or a partner. If you would like to make a formal complaint, you should do so in writing addressed to the supervising partner of your matter, who is identified in the client care letter and ask for a copy of our complaints procedure. We have a two stage complaints procedure with the second stage being an appeal.

If you are not satisfied with our handling of your complaint, you may contact the Legal Ombudsman, which is an independent and impartial scheme that deals with complaints about our work or our service. You should contact the Ombudsmen not later than six months of our written response to your complaint and within six years from the act/omission complained of or, three years from when you should reasonably have known there was cause for complaint.

The Legal Ombudsman’s details are:

PO Box 6806, Wolverhampton, WV1 9WJ
Tel: 0300 555 0333
Email: [email protected]

If you would like more information about the Legal Ombudsman, please contact them or visit their website: www.legalombudsman.org.uk