As Client Onboarding Assistant, Hannah-Louise Kempster is the first point of contact for new clients, providing a warm, professional and efficient introduction to the firm. With a calm and attentive approach, she ensures that every client feels supported and reassured from the very first interaction.
Hannah works closely with our solicitors to manage the onboarding process – handling enquiries, setting up consultations and guiding clients through the steps required to open a matter. She gathers key information with care, helping our legal team to advise efficiently and in full understanding of each client’s situation.
Hannah is known for her approachable manner and strong organisational skills. She supports the wider team by maintaining accurate records and ensuring all regulatory and compliance requirements are met. Her work is central to delivering a seamless client experience and upholding the high standards of care that define the firm.
